SMS Opt-Out Instructions

CloseSense sends SMS messages to transaction parties (buyers, sellers, lenders, title companies) on behalf of real estate agents. If you are receiving messages from CloseSense and want to stop, you have several options:

Option 1: Reply STOP (Fastest)

Reply STOP to any SMS message you receive from CloseSense. This will immediately stop all further SMS messages to your phone number.

You will receive one final confirmation message stating that no further messages will be sent.

Option 2: Reply HELP

Reply HELP to any SMS message from CloseSense. This will display available commands, including opt-out instructions and our support contact information.

Option 3: Contact the Agent Directly

Contact the real estate agent who is managing your transaction. They can remove your phone number from their transaction contacts in CloseSense, which will stop all messages.

Option 4: Contact CloseSense Support

Email us at [email protected] with your phone number and request to be removed. We will process opt-out requests within 24 hours.

Re-Subscribing

If you have opted out and want to start receiving messages again, text START to the same number you received messages from, or ask the agent to re-add your phone number to the transaction.

What to Expect After Opting Out

• You will receive one final confirmation message
• No further SMS messages will be sent to your number
• Opt-out status is applied immediately
• The opt-out is permanent until you re-subscribe

Message Frequency

Under normal circumstances, you should not receive more than 6 messages per week from CloseSense. Message frequency may increase if multiple deadlines are approaching on your transaction simultaneously.

Carrier Compliance

CloseSense operates in compliance with mobile carrier requirements, including the A2P 10DLC registration framework. Messages are sent from a registered phone number. Message and data rates may apply per your mobile carrier plan.

Questions?

If you have questions about SMS messages you received from CloseSense, contact us:

• Email: [email protected]
• Phone: 888.469.8898